Customer Feedback Form

If your purchase was not directly from Traxon e:cue, please contact the original distributor/ dealer and/ or your Traxon e:cue local Sales Agent for additional support. See our Warranty Terms and Conditions https://eu.traxon-ecue.com/terms-and-conditions/ for additional information. If you do not have the information for a required field, please fill in the space to allow the submission. We will work with you to find the missing data.

Date of Feedback*

Project Name*

If the claim is not referring to a project, please enter NA.

Invoice Date

Failure Description: Other*

Batch Number / Serial Number

Total Installed Quantity*

Is/are the defective product in contact with water?

Where is the installation environment?

Is the system equipped with servo stabilizer/voltage controller/surge protection?

Does the system have proper grounding?

More installation condition/working environment can be provided?

Approximate number of working days (day)

Approximate number of working hours (hr)

Approximate number of on/off switching cycle per day (#)

Approximate switching-on cycle (mins)

Approximate switching-off cycle (mins)

Approximate operating temperature before the failure (please also specify the unit)

Approximate operating humidity before the failure (%RH)

Provide more information about installation description/working environment helps our analysis.

Do you have a second product to add?

Product 2 Item Number*

Product 2 Item Description*

Product 2 Batch Number / Serial Number

Product 2 Claim Quantity*

Product 2 Failure Description: Other*

Do you have a third product to add?

Product 3 Item Number*

Product 3 Item Description*

Product 3 Batch Number / Serial Number

Product 3 Claim Quantity*

Product 3 Failure Description: Other*

Do you have a fourth product to add?

Product 4 Item Number*

Product 4 Item Description*

Product 4 Batch Number / Serial Number

Product 4 Claim Quantity*

Product 4 Failure Description: Other*

Do you have a fifth product to add?

Product 5 Item Number*

Product 5 Item Description*

Product 5 Batch Number / Serial Number

Product 5 Claim Quantity*

Product 5 Failure Description: Other*

Failure Description 1: Other*

Do you have a second product to add?

Failure Description 2: Other*

Do you have a third product to add?

Failure Description 3: Other*

Repair Item Number 1

Repair Item Description 1

Repair Item Quantity 1

Do you have a second repair product to add?

Repair Item Number 2

Repair Item Description 2

Repair Item Quantity 2

Do you have a third repair product to add?

Repair Item Number 3

Repair Item Description 3

Repair Item Quantity 3

Connection photos and/or defect photos

Drop files here or

Accepted file types: jpg, png, pdf, mov, mpeg4, zip, Max. file size: 250 MB.

Description of troubleshooting step(s) performed:

Additional comments to Traxon e:cue Technical Customer Service:

Enquiry/Suggestion(s) to Traxon e:cue Customer Service:

Additional File(s)

Drop files here or

Accepted file types: jpg, png, pdf, mov, mpeg4, zip, Max. file size: 250 MB.

Contact Person Email*

Contact Person Phone*

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